
I called the Title place in Ohio yesterday.
The conversation went something like this:
Me: "Hi. We recently moved and can't seem to locate our titles for our vehicles. Can you tell me what I need to do to get new titles sent to us?""Friendly" service rep: "Well, what's your name?"(I told her my name.)
"Friendly" service rep: "Ugh. It's going to take a while.(Silence. Silence. Silence.)
"Friendly" service rep: "There are too many records to go through."(Silence.)
Me: "Ok. Soooo, what can we do?""Friendly" service rep: "I can find one of the two records. You don't have a title because you're going through a bank, making payments. They took your title."(Silence.)
Me: "Ok.... Well, before I hang up can I just clarify something with you?""Friendly" service rep: "Fine."Me: "If I were to go to the DMV in our new state without the title, everything would be fine?""Friendly" service rep: "No."Me: "Ok. So what do I need to do?""Friendly" service rep: "You need to fill out an application for a new title and send it back to us."Me: "Ok.... So how would one get this application to fill out?""Friendly" service rep: "We'll send it to you."Me: "Ok... Did you need my address then?""Friendly" service rep: "Yeah."(I proceeded to give my address and then the conversation ended.)
I actually found myself laughing in disbelief at the extent of her unfriendliness.
Some people just shouldn't be working with people.